What make us different:
- Well equipped with practical digital tools to improve personal effectiveness and productivity
- Learn & practice via both theory and case studies
- Interactive quiz to help individual to get key ideas of the lessons and Group work for teamwork and knowledge sharing
- Max 20 learners/class
Service industries dominate the economy of most nations. Indeed, more than three quarters of new employment around the world is in the service sector in areas such as Retail, Finance & Banking, F&B, Tourism, Education & Training, Telecommunication… This course examines key concepts, tools and models that underpin service success.
Human Centric Marketing is about focusing on the “human” sides of our Marketing efforts, looking at customers as human beings not as consumers or buyers of our products/services that can help gain genuine insights of what kind of approach best works with them.